Our Service-Wuhan Rentian Packaging

WUHAN RENTIAN

做包裝技術的思考者和探索者

ServiceOur Service

Wuhan Rentian Service

Service Commitments (The details are subject to contract.)

First, our company provides warranty for all equipment produced by Rentian and tracking maintenance service after the warranty period.

Second, our company implements the after-sales service response system.We will give a prompt answer and immediateattention after receiving a phonecall or notification by telex about the user's equipment failure. ( There are service staffs on duty on Weekends, Labor Day, National Day, Spring Festival and other national legal holidays.)

365 x 24 after-sales service

365 days, 24 hours exclusive hotline; 40 maintenance experts nationwide respond to your needs.
Technical Service

Production Technology Planning
Equipment Layout Design
Customized Product Design
Production Line Update
Customer Service

Site Service
Online Consulting
Operation Training
Technical Support

Focus on Products and Concern More about Customer Experiences

We are confident to provide you a better service experience

Pre-sales consulting and support

Are you worried that the purchased equipment will not be unsuitable for your required products? We will choose the right equipment based on your purchase needs;

——Provide individual machine’s selection solutions;

——Provide professional plant planning;

——Design production process configuration plan in advance.
Lifetime exclusive service (The details are subject to contract.)

During the warranty period, we will pay regular return visits to customers and conduct comprehensive inspection and maintenance of on-site equipment. After the warranty expires, we will visit the customer regularly as before. When there is any difficulty or problem in the maintenance of the equipment, we will provide comprehensive inspection and maintenance services according to the requirements of the customer.
24-hour standby for fast response

Improve response speed to minimize downtime and save losses;

——With 24-hour telephone service, our engineers can solve 80% problems by telephone;

——40 engineers nationwide service, matching the nearest service according to the customer's location, go to the customer site in the first time.
Quick parts delivery for resuming production as soon as possible

We make regular inventory of common parts to ensure fast delivery and reduce customer waiting time.